Known issues, troubleshooting tips, and workarounds related to the various links related to working with Web Browsers tool, such as Internet Explorer and Mozilla Firefox.
Key: fixed | awaiting feedback from Bb | to be fixed in next release
Issue |
Notes or workarounds |
Attachments/
instructions |
Report Date |
Status |
A few Safari users have reported dropped connection error or system exception error while trying to connect to Blackboard. |
Reset Safari. This clears all cache, cookies, temp files and history. |
Launch Safari. Go to Safari menu and choose Reset Safari. |
11/6/08 |
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The Internet Explorer 8 browser will be released in November. It is not compatible with Bb Vista 8.0.1. |
No fix available. Do NOT use IE8 with Bb Vista 8.0.1
Do not accept the automatic update to upgrade to IE8.
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10/27/08 |
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The Google Chrome browser was released and it is not compatible with Vista 8.0.1. |
No fix available. Do NOT use Google Chrome with Bb Vista 8.0.1. |
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9/10/08 |
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The Firefox 3 web browser release was released this week, and it is not compatible with Vista 8.01. Some Bb Vista users have already reported problems with frames and learning modules. |
No fix available. Do NOT upgrade to Firefox 3. |
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8/29/08 |
unknown |
Users who are using the Internet Explorer web browser are kicked out of Bb Vista course sections and back to My Blackboard when trying to open Office 2007 (and sometimes other) files. |
Users need to change a setting in IE to prevent this problem. |
Instructions for Fix |
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unknown |
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