Known issues, troubleshooting tips, and workarounds related to the various links in found beneath the File Manager tool, which appears on the Designer Toolbar.
Also included on this list will be known issues related to using, uploading, or working with specific types of files (HTML, PDF, Office 2007 Word, PowerPoint, Excel files, etc.)
Key: fixed | awaiting feedback from Bb | to be fixed in a future release
| Issue |
Reported by |
Notes or workarounds |
Attachments/
instructions |
Report Date |
Status |
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Error messages when trying to upload larger files, such as .ppt and .bak files. Message on PC says "Socket Error". Message on Mac says "Broken Pipe".
Happens in Get Files (faculty and admin) and in Restoring Backups (admin).
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Blackboard support said, "Being that you are on a cluster, there is potential that it's the load balancer, could be it's not handling sessions properly and tossing sessions back and forth between nodes."
In all instances, the files have been successfully uploaded at a later time, perhaps when there's less people/events on the system.
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10-24-08 |
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| After copying a section from one semester to another, some of the HTML files were not editable and were marked as "subscriptions". |
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To break the subscription, go to the File Manager, click on the action link for that file and choose "Unsubscribe". |
See attachment on how to "Unsubscribe". |
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See notes for fix. |
| Unable to use Web Folders in File Manager because of username/password prompt. |
several |
With the upgrade to Bb Vista 8.1, users reported that they now were prompted for a username/password when trying to use the Web Folders functionality. Since myCommNet scrambles passwords, we can no longer use this in an integrated environment. |
Alternative is to zip and upload folders and then extract them into File Manager.
Check the videos and docs on the 60 Second Vista website for specific instructions.
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mid-August '08 |
No fix available; |
| Users who are using the Internet Explorer web browser are kicked out of Bb Vista course sections and back to My Blackboard when trying to open Office 2007 (and sometimes other) files. |
several |
Users can change a setting in IE to permanently prevent this problem, or use a keyboard shortcut to temporarily bypass the issue when opening an Office 2007 (or other) document. |
Instructions for Fix to change IE settings.
Alternatively, users can simply hold down the CTRL key when clicking on a Word, Powerpoint, Excel or other document. This bypasses the information bar and enables users to simply open or save the document.
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unknown fix status |
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